Key Takeaways
- Start with the operating model. Focus on developing a comprehensive operating model before implementing a CLM. Consider people, processes, technology, governance, and performance metrics across the entire organization–this will ensure the CLM implementation aligns with business goals and sets the foundation for success.
- Prioritize change management. Invest time and resources in change management throughout the CLM implementation process. This involves communication, training, and actively engaging stakeholders from different teams. Effective change management helps overcome resistance, drives adoption, and ensures the new system is embraced across the organization.
- Design with user experience in mind. Put user experience at the heart of the CLM design process. Intuitive interfaces and workflows that align with how people actually work are key to increasing adoption rates and maximizes the value from the CLM.
- Measure and optimize post-implementation. Don’t consider the project complete after it goes live. Continuously measure adoption, gather feedback, and optimize the system post-implementation. Use metrics like Net Promoter Score to gauge user satisfaction. Be prepared to make adjustments and provide ongoing support to ensure long-term success and value realization from the CLM investment.
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Ironclad is not a law firm, and this post does not constitute or contain legal advice. To evaluate the accuracy, sufficiency, or reliability of the ideas and guidance reflected here, or the applicability of these materials to your business, you should consult with a licensed attorney. Use of and access to any of the resources contained within Ironclad’s site do not create an attorney-client relationship between the user and Ironclad.
