Key Takeaways
- Define your policies and swimlanes. One of the first steps taken was defining pricing/discounting and commercial policies. From there, the Ironclad team was able to create guardrails and figure out which requests didn’t require approvals at all. This dramatically reduced the time needed to complete workflows. For example, non-negotiated service agreements now take half the time to complete compared to negotiated ones, saving about 23 days per workflow.
- Use data-driven decision making. Both the legal and deal desk teams heavily rely on data to track productivity and effectiveness. Key metrics include the percentage of “no touch” deals (those not requiring deal desk or legal approval), contract accuracy, and the percentage of legal involvement in business contracts.
- Communication is the key to change management. Successful implementation of new processes requires careful change management. Lead with the “why” behind changes, over-communicate updates, and actively seek feedback from users to refine the process and address enablement gaps.
- Leverage integrations to create a tailored experience. The tight integration between Salesforce and Ironclad was crucial for streamlining the contracting process. It allowed for automatic data population, reduced manual entry errors, and provided a seamless experience for sales teams working primarily in Salesforce while giving legal teams full visibility in Ironclad.
Interested in seeing how Ironclad can help streamline your sales contracting process? Talk to one of our digital contracting specialists and get a custom demo.
Ironclad is not a law firm, and this post does not constitute or contain legal advice. To evaluate the accuracy, sufficiency, or reliability of the ideas and guidance reflected here, or the applicability of these materials to your business, you should consult with a licensed attorney. Use of and access to any of the resources contained within Ironclad’s site do not create an attorney-client relationship between the user and Ironclad.
