If you can use Ironclad to help solve someone else’s problem, they will not only support you, they will also work with you to help solve business challenges.
If you’ve ever purchased new business software, you know implementing that solution and achieving 100% adoption can be challenging. So, what’s the secret to a successful CLM implementation—within your legal department and across teams?
Hear practical tips and strategies from Ironclad Legal Engineer Jenn Park, Calm Head of Legal Ops Henderson Lafond, FabFitFun Legal Administrative Manager Katie Young, and Podium Legal Counsel Chris Wallace.
Key takeaways
Here are some tips from our panelists:
- Review your business processes and identify opportunities for improvement. By tackling their most complex agreement first and retraining the business users who utilize it the most, FabFitFun has reduced negotiation of their Master Purchasing Agreements (MPA) from 98% to 1%.
- Gain stakeholder alignment by taking the time to fully understand the problem you’re trying to solve for your internal clients. With this understanding, the Calm legal team implemented Ironclad in under 90 days, leading company-wide training sessions, building 14 workflows, and configuring integrations with four systems across the business.
- As much as it’s good to train or find a champion, sometimes all you have to do is put the tool in their hands. “Tell them it’s like an iPhone, and try it. It’s that easy,” says Chris Wallace. A senior executive needed to get an NDA done by the end of the day, and Chris was in a meeting and couldn’t train him. He sent the link to the workflow, and 22 minutes later, the agreement was signed and the internal client was thrilled!
- 100% adoption is possible! Gather feedback from your stakeholders and iterate on your initial implementation to adjust to your business needs.
Ironclad is not a law firm, and this post does not constitute or contain legal advice. To evaluate the accuracy, sufficiency, or reliability of the ideas and guidance reflected here, or the applicability of these materials to your business, you should consult with a licensed attorney. Use of and access to any of the resources contained within Ironclad’s site do not create an attorney-client relationship between the user and Ironclad.
