6 Online Selling Rules and Regulations
Amazon. Ebay. Etsy. Poshmark. Digital marketplaces have made it overwhelmingly simple to sell things online. Opening an online shop is as easy as clicking a button. When you sell on a marketplace, they typically manage the online legal regulations, but what happens when you are the one responsible for following online selling rules and regulations?
Multiple legal things need to fall into place before you start selling online – starting with reviewing typical online selling laws.
Since we’d hate for our readers to fall into selling on the black market, here are 5 legal things you should know for selling online.
1. When selling online, you need a Terms of Service
Your customers deserve to know what’s going on within your eCommerce exchange. If a customer signs up and purchases from you, but that also includes you sending them a monthly email- you need to tell them that. Likewise, online selling rules and regulations best practices state that if pricing increases for customers purchasing goods or services through a subscription model, they need to be notified.
Having notifications about the contents and updates of your Terms of Service is an easy way to build trust and transparency with your customers. Luckily, we’ve made it easy for you to make your eCommerce agreements count.
2. Protect all your data
Just like any retailer, online retailers must have reputable payment gateways. If your online marketplace isn’t using third party companies such as PayPal for your avenue of payment, it is your responsibility to be compliant with local data protection standards.
Non-compliance is a lawsuit fire extinguished only by you losing tons of money. Personal data, credit card data, and identity all must be protected within online purchases. Become PCI compliant, understand the steps you need to take to encrypt credit card data for your checkout flow, and do away with other purchasing data.
3. Protect your products online
Whether you’re selling software, a service, or materials, it’s important to protect what you are selling. In some cases, this might mean having delivery insurance and an exchange policy. In others, it can be as simple as providing customers with a cancellation policy upfront, or a process for service review and feedback. But the key thing to do is to outline all your protections in your online agreements.
Good communication is important. No one wants to be left in the dark, especially a customer. Nurture customer relationships like you would any other – with trust and accountability. If everyone is aware of how they are being held responsible in this two-sided relationship, there is less room for legal blunders.
4. Meet your best friends: Trademark, patent, and copyright
Your company is probably the best thing since sliced bread, we know that. But, have you checked to make sure no one else has thought of this same idea? Infringing on the ideas of others is bad. I’m sure you would consider someone infringing on your idea as more than bad. Take the necessary steps to research your product or service, and make it legally official. Intellectual property law is an important regulation that ultimately protects your business.
5. Keep good records of online transactions from the outset
All of these tips are void if there is no record of transactions taking place on your website. You will always need to have easily accessible records of online interactions with customers. This is for both your and your customers’ protection.
Exceptional digital recordkeeping for online sellers is too often an afterthought and lands companies in hot water. Telling customers how you are protecting them is not enough. Your company needs to record when and how customers were notified of your online terms in order for any of your legal efforts to be considered legitimate. Also, if a customer ever challenges your Terms in court, you will have proof of what they agreed to.
Different regulations have slightly varying stipulations, so be aware of the regulations in the state(s) in which you are doing business. However, because of the global nature of business, it makes sense for you to adopt these practices regardless; you never know where your customer is coming from. And if a consumer brings a complaint against you for not complying with these rules, your business can possibly face hefty fines, which can cost both financial and reputational damage.
Are you selling or moving your business online and not sure what legal considerations you need to make in order to be compliant? Get a demo of Ironclad’s clickwrap transaction platform today.