Legal Matters Community Newsletter Ed. № 27

November 3, 2020 4 min read

Check out the most clicked links in Ironclad’s October Community Newsletter Legal Matters. Want to access 100% of the content? Subscribe here.

How Legal Operations Skills Are Integral to Scaling In-House Legal

If you’re new to hiring for the Legal Ops function, we’ve got you covered! Mooni Patel, Head of Global Legal Ops at Atlassian, the Australian software company behind products like Jira and Trello, answers your burning questions around finding the right candidate for this integral role. Read more.

Why In-House Counsel Should Care About Customer Service and Their NPS Score

Kentucky State University General Counsel Lisa Lang shares her thoughts on the role customer service plays in building a first-in-class legal department. Read more.

Meet Legal Ops Hero Florence Chan of Cloudflare

Florence Chan LI

“When I hear the attorneys have deep discussions on the complexity of legal and policy issues because they are not bogged down by operational, internal cross functional problems, I know I’ve done my job behind the scenes to make the system run more smoothly.” – Florence Chan

Florence heads up Legal Operations for Cloudflare, Inc., a leading security, performance and reliability company on a mission to build a better Internet. Read more.

Member News

Leadership Roundtable

  • Leadership Roundtable: Thanks to all who attended our virtual session spotlighting Legal Ops Battleplans for 2021, including a tasting with the Hess Wine Collection and breakout sessions with Ashlee Best, Mooni Patel and Patrick Youkhaneh.
  • On the move: On the move: Daniel Tarle has joined the Legal Ops team at Asana and Carol Celestine is now Commercial Counsel at quantilope.
  • Leading the way: The Law in Tech Diversity Collaborative (LiTDC) has kicked off for 2021 with a mission to provide diverse 1L law students with in-house tech company experience and training at a law firm. If you’d like your company to join the ranks of participating tech companies including AppDynamics, eBay, Lyft, Roofstock, Segment, Thumbtack, Turo and Zynga, visit the website.

Jobs From Our Community

Have an open role on your team? Send it to and we’ll publish it in our next newsletter. Friends of Ironclad are hiring for the following roles:

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About Ironclad

Ironclad is the #1 contract lifecycle management platform for innovative companies. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. The company was named one of the 20 Rising Stars on the Forbes 2019 Cloud 100 list, and is backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit or follow us on LinkedIn and Twitter.

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