This week, we’ve been learning from top leaders in the legal industry as part of CLOC’s Global Institute, the annual flagship event for legal operations, technology, and innovation.
One of our favorite parts of the week was the “Solution Lab: Fast-track your contracts, while eliminating rogue contracting” panel, moderated by Ironclad’s own GC, Chris Young, and featuring Josephine Vong, Legal Operations Manager at Branch Metrics; Anushree Bagrodia, Senior Managing Counsel of US Markets at Mastercard; Ashlee Best, Head of Legal Operations and Privacy Operations at Asana; and J. Bennett, SVP of Operations & Corporate Development at Signifyd.
Whether you attended the event and want to take more notes or weren’t able to make the panel, we’ve got you covered with the highlights.
Fast-track your contracts, while eliminating rogue contracting
Rogue contracting occurs when internal business partners negotiate their own agreements, leaving their legal teams completely out of the picture. The result is that if—and when—something goes wrong, legal then has to pick up the pieces and without much prior context. And often, legal teams only learn about random acts of contracting when something has gone wrong or gone differently than planned.
Thankfully, there is a better way. In the panel, all four legal professionals share how they build internal trust, collaborate more, and solve the rogue contracting problem. These leaders use Ironclad to streamline their legal operations by:
- Accelerating high-volume, high-value contracts
- Implementing self-service capabilities
- Configuring custom workflows to match their changing contract needs
We asked the panel of legal experts to share their biggest takeaways from the rogue contracting session. Here’s what they said:
Josephine Vong, Legal Operations Manager, Branch Metrics:
“Legal is a partner, not a roadblock. Perfection isn’t what you’re striving for, it’s about productivity and efficiency, and what you have to do to get there is test it all. If you’re in Ironclad, ‘tag it up,’ QA it, and you’ll understand that experience.
You can basically do anything in Ironclad from a process perspective to make things better. Aim to always make things better.”
Anushree Bagrodia, Senior Managing Counsel, US Markets, Mastercard:
“Be innovative and build trust. Innovation is important, but innovation doesn’t mean throwing different technology, tools, or resources at a problem, but [instead] you really need to dig deep and think about what you’re really solving for. And you need to build trust, whether you’re a lawyer or in legal operations, you need to take people in the organization along with you, and the only way they’ll do that is if they trust you.“
Ashlee Best, Head of Legal Operations and Privacy Operations, Asana:
“I would use perfection in a slightly different way, as it relates to change management and rolling out these different systems. Don’t get caught in analysis paralysis. Elicit enough information from your stakeholders, build the prototype, get it out in the wild, and then rapidly iterate.”
J. Bennett, SVP, Operations & Corporate Development, Signifyd:
“If you build a system that just works, then people will use it. They’ll use the right system. So the analogy I’d make is Netflix vs. pirating. If you think about the time of Napster and you think about the time of stealing music—It wasn’t because people wanted to steal music, it was because it was a great user experience. It was a human-centered design of ‘I want that song on my iPod,’ if you remember those.
So, from that perspective, if you can build the Netflix of experience for contract life management and legal process, then your teams will use it because it’s beautiful. I also think you have to remember it’s not going to be perfect and you’re going to build it over time. Netflix took a long time to build. “
Thanks for joining us for the highlights from our panel during CLOC’s Global Institute. The full event recording is coming soon, and we’ll share the link here when it’s available.
For more inspiring thought leadership from the legal industry’s top experts, register for our upcoming event, State of Digital Contracting Summer.
Ironclad is the #1 contract lifecycle management platform for innovative companies. L’Oréal, Staples, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance, and turn contracts into critical carriers of operational business intelligence. It’s the only platform flexible enough to handle every type of contract workflow, whether a sales agreement, an HR agreement or a complex NDA. The company was named one of the 20 Rising Stars on the Forbes 2019 Cloud 100 list, and is backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.
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